[ac·count·a·bil·i·ty] / noun
The sacred ritual of figuring out whose fault it was after the dust settles. Usually involves paperwork, denial, and a lot of pointing. It’s the meeting nobody wantsto be in and the question nobody wants to answer. We prefer preventing the conversation altogether — that’s why our signs do the talking first.
At Don’t Die Safety Supply Co., most products are custom printed safety signs, decals, graphics, and related printed materials. Because many orders are produced specifically for the customer, our return and refund policy is based on the proof approval and production status of the order.
Please review your proof carefully — we print exactly what’s approved.
You may cancel your order for a full refund before you approve your proof.
Once your proof is approved and your order moves into production, the order becomes final sale and is not eligible for return, refund, or exchange unless the product arrives damaged, defective, or does not match the approved proof.
If we make a production mistake, print the wrong item, or your order arrives damaged, we will make it right.
Orders may be cancelled for a full refund any time before the customer approves the proof.
This includes orders where the proof has not yet been sent, or where the proof has been sent but has not been approved.
To cancel an order before proof approval, contact us as soon as possible at:
Email: [email protected]
Phone: 289-689-9071
Once cancellation is confirmed, we will process the refund back to the original payment method.
We do not accept general returns on custom printed products after proof approval.
Because most orders are custom produced, returned products cannot be resold, restocked, or reused.
If a return is specifically approved by Don’t Die Safety Supply Co. due to a damaged, defective, or incorrect order, we will provide instructions before anything is sent back.
Do not ship products back without contacting us first.
For approved damage, defect, or production-error claims, Don’t Die Safety Supply Co. will provide the next steps.
If a return shipment is required because of an error on our side, we will provide return instructions.
Customer-responsibility return shipping does not apply to general returns because approved custom printed products are not eligible for return after proof approval.
Our signs are designed to support workplace safety communication, hazard identification, and facility messaging.
Customers are responsible for confirming that any sign, wording, symbol, colour, size, placement, or material meets the requirements for their specific workplace, industry, municipality, province, project, or regulatory environment.
Don’t Die Safety Supply Co. does not guarantee that any product automatically satisfies OSHA, CSA, provincial, municipal, site-specific, or employer-specific compliance requirements unless explicitly stated in writing.
When in doubt, check with the appropriate safety officer, authority, inspector, project manager, or compliance professional before approving your order.
Customers are responsible for making sure any supplied artwork, logo, text, or file is correct and suitable for print.
We are not responsible for errors in customer-supplied files or customer-approved proofs, including low-resolution artwork, spelling mistakes, outdated logos, incorrect colours, or incorrect information supplied by the customer.
If we notice an obvious issue before production, we may flag it. But final responsibility sits with the customer once the proof is approved
For custom printed products, we send a proof before production.
The customer is responsible for reviewing the proof carefully, including:
* Spelling
* Wording
* Layout
* Logo placement
* Colours
* Size
* Material
* Quantity
* Any custom message or customer-supplied artwork
Once the proof is approved, the order is released for production.
After proof approval, the order cannot be cancelled, returned, refunded, or exchanged because the product is being custom printed based on the approved proof.
Because our products are made to order, approved custom printed products are final sale.
We do not accept returns or exchanges after proof approval for reasons including, but not limited to:
* The customer ordered the wrong size
* The customer selected the wrong material
* The customer approved a proof with an error
* The customer changed their mind
* The sign, decal, or graphic is no longer needed
* The customer ordered too many items
* The customer wanted different wording after approval
* The customer supplied incorrect artwork, logo files, or instructions
* The product was installed incorrectly or used in an unsuitable location
That sounds harsh, but it is simple: once it is approved and printed, it is yours.
If your order arrives damaged, defective, or does not match the approved proof, contact us within **7 days of delivery**.
We may ask for photos of the product, packaging, shipping label, and the issue so we can review the problem quickly.
If the issue is confirmed, we will correct it at no cost by either:
* Reprinting the affected product
* Replacing the affected product
* Providing another appropriate solution based on the issue
If Don’t Die Safety Supply Co. or our production partner made the mistake, we fix it.
Approved refunds are issued back to the original payment method.
Refund timing may vary depending on the payment provider or financial institution.
Refunds are available before proof approval. After proof approval, refunds are not available unless Don’t Die Safety Supply Co. confirms that the order was damaged, defective, incorrectly produced, or otherwise eligible for correction.
For cancellations, proof questions, damaged shipments, incorrect orders, or refund questions, contact us at:
Don’t Die Safety Supply
Email: [email protected]
Phone: 289-689-9071
Please include your order number, name, email address, and photos if you are reporting damage, a defect, or an incorrect item.
We are not here to make returns painful. We are here to make sure custom safety products are reviewed properly before they go to print.
Before approval, you can cancel.
After approval, we print what you approved.
If we screw it up, we fix it.
DON’T DIE. STAY ALIVE.
